Account and data deletion
Delete your PostureSense
account and data.
Support handles deletion requests. You do not need to reinstall the app or sign in to make a request.
How to request deletion
- Email contact.posturesense@gmail.com with the subject PostureSense account deletion.
- Send from the email associated with your PostureSense account when possible. Include your account email and sign-in method (email/password, Apple, or Google). If you cannot access that email, tell us so we can help verify ownership another way.
- We verify account ownership before deleting data. Never send your password or sign-in verification codes.
We complete deletion within 30 days after account ownership is verified and email you when it is complete. Opening this page or uninstalling the app does not submit a request.
In the Android beta, open Settings → Request account deletion for these instructions. If an older app version disables your account using “Delete Account,” contact support to complete removal of retained data.
What we delete
Your PostureSense account, associated sign-in records and tokens, synced posture sessions and events, history summaries, goals, streaks, account preferences, and feedback linked to your account. We also arrange deletion of associated personal data held by service providers on our behalf.
Deletion is permanent. Your Apple or Google account itself is not deleted. Review and cancel native subscriptions in the App Store or Google Play. Web cancellation is requested during account deletion; contact support if payment processing is pending. Payment providers may retain legally required transaction records under their policies.
Data on your devices and retention
Support cannot remotely erase guest history, downloaded history, or settings stored on your devices. Clear PostureSense app data or remove the app and its local data on each device. Do not sign in or sync again while your deletion request is being processed.
Anonymous information that cannot be linked to you is not part of your account. If specific information must be retained for a legal obligation, fraud prevention, or security, we explain the information, reason, and applicable retention period when handling your request. We do not treat account deactivation as completed deletion.
For questions about your request or any retained information, email contact.posturesense@gmail.com. See our privacy policy.
