PostureSense support
A hand when
you need it.
Whether you’re connecting for the first time or checking on a saved session, we’re here to help.
Talk to us
Let’s get you back on track.
My AirPods are connected, but monitoring isn’t ready.
Make sure you’re wearing compatible AirPods and they’re connected to the same iPhone or iPad running PostureSense. Wait for motion readiness, check permission prompts, and reconnect if needed. Bluetooth connection and motion availability are separate checks.
Calibration didn’t finish. What should I do?
Sit comfortably, relax your shoulders, look forward, and stay still during calibration. Keep your AirPods connected and try again. If your position changes later, recalibrate your baseline.
I’m not receiving reminders.
Check PostureSense notification permissions in your device settings, Silent mode, and any active Focus mode. In PostureSense Settings, review Remind me after, Vibration, and Sound, then try Test reminder. Reminders depend on your settings and detected posture.
Where is my session history?
Open History → Sessions on the device where you recorded your sessions, signed in to the same account. The list shows the last 30 days saved on that device. Signing in on another device does not transfer these sessions. If a session shows a save error, retry in the app before leaving it. Contact support if you need help with history from an older app version.
Account and data deletion
Request account and associated data deletion by emailing contact.posturesense@gmail.com. See the account deletion page below for verification steps and the 30-day completion timeframe. Guest data stays on your device.
When you contact us
A few details help.
Tell us your app version, iPhone or iPad model, iOS version, AirPods model, and the steps that led to the issue.
For account help, mention which sign-in method you used. Don’t send passwords, verification codes, or private health information.
Email support